Support plans

Improve your Google Cloud experience with G Suite and GCP (Google Cloud Platform) Support plans from our Cloud Customer Care Portfolio.

See support plans

G Suite troubleshooting

G Suite admin support

Online, phone and case support is available to G Suite administrators. Sign In as an admin for help.

General Google Support

If you’re not a G Suite admin, find answers to product issues, billing and more at Google Help.

Cloud Customer Care options

Get Cloud Customer Care for G Suite or GCP separately or as a bundle covering both products.

  • G Suite and GCP keyboard_arrow_down

    Customer care for G Suite and GCP

    The customer care portfolio combines G Suite and GCP customer support to strengthen operational integration.

    G Suite and GCP

    Get special bundle pricing

    Bundle pricing offers a single base fee for G Suite and GCP while maintaining 4% variable usage pricing per product. The premium support bundle reduces cost by $150,000 a year versus purchasing G Suite and GCP support separately.

    Unify your support experience

    Consolidate your customer care plans for G Suite and GCP into a single cloud support experience. Get services, systems, execution and SLOs (service-level objectives) expectations for G Suite and GCP.

  • G Suite only keyboard_arrow_down

    Customer care for G Suite only

    Get fast response times and proactive solutions to achieve your business goals.

    G Suite only

    Get more than fast fixes

    Cloud customer care offers more than quick case responses. Support is here to understand your needs and offer a tailored, proactive service.

    Focus on your business

    Support helps your business mitigate risk, fix problems fast and focus on what matters.

  • GCP only keyboard_arrow_down

    Customer care for GCP only

    Get fast response times, proactive solutions and an engineering-driven approach to achieving your business goals.

    GCP only

    Get more than fast fixes

    Cloud customer care offers more than quick case responses. Support is here to answer development questions, break-fix and optimise your overall experience.

    Focus on your business

    Support helps your business mitigate risk, fix problems fast and focus on what matters.

Included benefits

Choose the best plan for your business

Get support for G Suite, GCP or combine your service for both products with cloud customer care. You can also keep basic support for G Suite or upgrade for faster response times.

Get proactive support

Cloud customer care offers proactive support reviews to understand and address your business needs better.

Tailor services to your needs

Whether you’re looking to decrease response times or add third-party technology support, cloud customer care provides options to fit your needs.

Premium support features

Users with a premium support plan get access to these features and services for G Suite and GCP.

P1 and enterprise-level response times

Quickly resolve issues with 15-min SLOs (service-level objectives) for P1 cases. And get efficient and thorough fixes for critical enterprise needs.

Technical account management

Work with a Technical Account Manager (TAM), a trusted technical advisor, focused on operational rigour and platform health.

One-on-one with experts

Speak to an expert with superior product knowledge to resolve your issues.

Training

Access hundreds of Google Cloud training labs in the Qwiklabs learning platform.

Operational health reviews

Work with us to identify ways to improve your operations and support experience.

Familiarity with your business

Stress less with context-aware expertise. Efficiently resolve issues with support that’s already familiar with your business systems.

New product previews

Access Google Cloud’s solutions up to 20+ months in advance and test upcoming features.

Cloud support API

Integrate your system with G Suite for more efficient issue resolution.

Ongoing improvements

Customers can look forward to updates, including new premium support features.

Support plans

Cloud customer care gives you two support plans to choose from.

Free G Suite support

Administrator support is included with a G Suite subscription.

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  • Case and phone support
  • One hour SLO for P1 support cases
  • 24-hour SLO for P2-P4 support cases

Get started with premium support

Business-critical responses with technical account management.

Contact sales

Read the G Suite Technical Support Services Guidelines here.