FAQs

Programme Basics

Is this programme available in all countries?

The programme is available in the following countries. If your country is not listed, we still encourage you to make use of our public materials and recommend G Suite to your customers if it is the right solution for their needs.

What products can I sell?

Once you become an official G Suite Partner, you will be able to sell G Suite, G Suite Business/Drive, Vault, Drive Storage and Google Messaging Encryption.

Which segments can I sell into?

G Suite Partners can sell to commercial companies with up to 750 employees and educational institutions. For opportunities above 750 employees or government institutions, please contact your channel manager, as these require special approval from Google.

Do you have opportunity registration?

Yes. Once partners are authorised, they can register deals with us. However, customers are always free to choose the partner they want to work with.

Role of a G Suite Partner

Why does Google need partners for G Suite?

Partners are a critical component of the customer experience and enable us to meet customer demand globally. We depend on our partners to provide 1) local customer relationships and expertise; 2) personalised reach; and 3) a broad set of complementary services.

What are the benefits of purchasing through a partner?

Partners provide essential services that allow customers to take maximum advantage of G Suite, ease the initial setup, migration, customisation and ongoing user experience.

How do I know that Google won’t take my customers?

Our entire programme is designed to place our partners in control of the customer relationship, from billing and pricing to support, customised services and communications. Our focus is on building a first-class product and allowing our partners to deliver a first-class experience.

Do I have to fully replace my customers' existing applications with G Suite?

No. G Suite includes a modular set of services that are designed to be used together or independently with other applications and systems. We have specifically included interoperability support for popular systems from Microsoft® and others.

Building Your Business on G Suite

How do I make money when G Suite is so affordable?

Moving to the cloud often means lower absolute margins on licensing, but increases the importance of partner services, e.g. consultation, data migration and change management. Lower licensing costs increase the customer’s available budget for partner services, with a lower overall delivery cost for our partners.

Do I have to make a heavy up-front investment?

No. Your investment in G Suite can scale with customer interest and adoption. We do expect partners to invest some time upfront in product and sales training. If you decide to automate ordering using our G Suite Partner API, extra investment will be needed for development.

How do I initially train my employees?

You can find initial training materials on sales, deployment and support here.

How does billing work once I become a partner?

You provision licences for your clients directly in your Partner Console. You also provide your customer with the bill for the services that you are providing, as Google will not provide a bill for your customer. We offer both pre-pay (one-off payment) and post-pay (monthly) billing options. For every licence you add to your console, we will charge you a discounted rate according to your billing preferences indicated at the end of the month. You can pay by credit card or bank transfer.

Where can I download the terms and conditions of my contract?

Once you have accepted partner terms and are authorised, you can download the contract within your Partner Console. You can also download your partner contract at any time after the initial acceptance by clicking the "Terms and Conditions" link located at the bottom of any page in your console.

Service Levels and Support

Who provides end customer support?

While not required, partners are encouraged to be the front-line support for their customers, including this in their overall package of offerings. The support link in a customer’s administrator control panel can even be customised with your contact information.

What support do I receive as a partner?

After using the online resources available, partners can contact the G Suite support team for second-level support as needed. Partners also have the option of escalating technical issues to the G Suite support team at their discretion. Note that Google will not provide this support directly to the end customer, as this is a service opportunity for our partners.

How do SLAs work, as Google provides the product?

There are a few main contracts that cover the SLA between Google, the partner and the customer.

  • Google and Partner: The Partner agreement between Google and the Partner defines the joint obligations of reselling.Included is a definition of the support obligations that Google bears in terms of the Partner's use of the Partner Console.
  • Partner and Customer: The Partner signs a Partner-Customer agreement which defines the billing and payment terms, complementary products or services around G Suite, and any additional conditions.
  • Google and Customer: After the partner has provisioned a new customer, the customer must accept the Terms of Service (TOS), which bind Google and the customer. The TOS define the conditions for Google providing the service, protection of customer data privacy and customer adherence to acceptable use policies, (e.g. no spam, pornography, copyright infringement, etc.). As part of the TOS, Google provides an SLA related to the availability of G Suite services and the remedies for SLA violations, which consist of a specific number of additional service days. For customers served by a partner, it is specified that the partner will provide that remedy (Google provides additional service days to the partner, and the partner is required to pass these on to the customer). The TOS also specify a Technical Support Services Guideline, which defines Google's support obligations to the IT administrators of G Suite customers.

Credit Check Guidelines

Why does Google need to run a credit check?

Our partner programme is designed for partners to continue to own the relationship with their clients while we maintain a billing relationship with our partners. If the financial relationship between Google and the partner deteriorates, this can ultimately result in a poor customer experience.To minimise the likelihood of these complications, we require that each partner applicant be offered credit terms by Google before being approved for the programme.

What are the requirements for passing a credit check?

  1. You must have a legally registered business with an established credit history.
  2. Depending on the country your business is registered in, different business registration information is required: North America and most European countries: Dun & Bradstreet number will be sufficient. If you don't have one, see 'All other regions'. All other regions: If Dun & Bradstreet number isn't available, a scanned copy of your business registration document such as Letter of Registration or Certificate of Incorporation (or an equivalent in your jurisdiction), complete with a government seal and an indication of your legal street address, will be required. If the document isn't in English, along with the registration document, please supply a simple translation for: 1. Registered business name 2. Registered business address 3. Business registration number 4. Business registration date.

What if I'm a sole proprietorship?

Sole proprietors who satisfy the requirements above will be considered for credit terms. Sole traders and proprietors who don’t have a legally registered business or who are trading under their own name, 'trading as' or trading under a fictitious name, will not be granted credit terms with Google.

How long does the credit check take?

The credit check can take 3-7 days, depending on whether or not additional documentation is needed for your country (see here for countries that require additional documentation).