Common questions when considering G Suite
Already a G Suite customer? Go to our support page.
What are the differences between G Suite's editions?
G Suite has three editions: Basic, Business and Enterprise. Basic has 30 GB of storage per user, Business offers unlimited storage and archiving, and Enterprise includes additional advanced controls and customisation. You can compare G Suite's editions for more information.
Does G Suite have a free trial?
Yes, we offer 14 days of G Suite service to new customers. Sign up for the free trial in minutes and create accounts for up to 10 people on your team. We’ll need to get your billing details to set up your account, but you will only be charged after the free trial is over. You can cancel at any time. To get the most out of your trial, we recommend trying at least three tasks that you want to explore, such as collaborating on Docs, launching a video meeting in Hangouts Meet or checking Gmail from your mobile device.
How do I purchase G Suite?
You can sign up for G Suite online or contact our sales team to get started. When you sign up online, you'll automatically start with a free 14-day trial. We’ll need to get your billing details to set up your account, but you will only be charged after the free trial is over. You can cancel at any time. Please note that the trial is limited to 10 users. If you add more than 10 users during your trial period, the trial will end and you will begin payment.
How do I cancel my trial if I decide not to purchase G Suite?
You can cancel your subscription at any time in the Admin Console dashboard, under the Billing section. If you cancel within your 14 day trial period, you will not be charged. Please refer to this Help Centre article for more information.
What is the cost of setting up and migrating to G Suite?
Following our setup guide, you can set up G Suite and migrate your information at no additional cost. Our Support team is available to help if needed. If you would like someone to do the setup and migration for your company, please contact a Google Partner to learn more about these services and the costs associated.
What forms of payment does Google accept?
You can pay for your G Suite subscription using an international credit card. Google accepts payment via Visa, MasterCard and American Express. In some locations, you can also pay by making withdrawals from a bank account (also called direct debit).
Can I pay for a full year of G Suite up front rather than monthly?
Annual plans are only offered in some countries. Visit our pricing page to see if an annual plan is offered in your country.
What constitutes a user in terms of pricing?
A user is defined as one personalised email address (name@yourcompany). A user can have several email addresses by creating email aliases. Group email aliases (such as support@yourcompany) don't count as users. You can add up to 30 email aliases for each user.
If I plan to create email aliases for groups, does that alias count as a user that I have to pay for? How many aliases can each user manage?
No. Each user can have multiple email addresses by creating email aliases. You can add up to 30 email aliases per user.
Is a domain included as part of G Suite?
No, the cost of a domain is separate from G Suite. During sign-up, you must specify the domain that you want for your business email. If you don't yet own the domain, you can purchase it from Google for an additional fee.
Does Google accept multiple currencies?
Yes. When you first set up your billing, you choose the country in which you do business and the currency that you would like to pay in. Your country determines the payment methods that you can use. Choose your country and currency carefully, as you can't change these selections later.
Contact sales if you have further questions.
Contact support if you're already a G Suite customer.