Customer Story

MatchMove: Boosting global corporate collaboration with G Suite

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With G Suite, MatchMove has created a collaboration-oriented business that coordinates project schedules and documentation to meet the needs of key stakeholders.

Google Cloud Results

Gained a 99.9% uptime SLA and 24/7 support for Gmail

• Enables internal and external stakeholders to collaborate on project schedules and reports

• Better ensures at least 99.9% availability of business-critical apps such as Gmail and Google Drive

• Helped secure internally-used collaboration and productivity apps to a level appropriate for a service provider that complies with industry security standards when serving enterprise clients

A developer of secure digital wallet systems that businesses can rebrand and market to customers, MatchMove is growing and moving rapidly into new markets. Headquartered in Singapore, the vendor has offices in Vietnam, Indonesia, Thailand, India, the Philippines, and the United States. The business which increased employee numbers from 25 to 150 in 2016 also plans to establish a presence in South Africa and the United Arab Emirates.

This expansion is a testament to the boldness and ambition of the MatchMove team: the business started out in 2012 as a developer of online games and only moved into mobile wallets when building payment functionality into its games.

“We conducted a review and found Gmail best met our requirements. We found that the product and the other, complementary intelligent apps in G Suite were quick to setup and easy to adopt by our business and human resources teams, not just the IT team.” Chandrasekaran Harikrishnan (Hari), Infrastructure Manager, MatchMove

“We saw the potential of providing payment services to businesses as a product and that is why we moved away from gaming to become a fully fintech focussed company,” says Chandrasekaran Harikrishnan (Hari), Infrastructure Manager at MatchMove. “The key to our success is that we entered the market at the right time and even now, in the Singapore region, very few businesses provide similar services to us.”

“The opportunities are considerable in developing markets such as Vietnam or in India, where the anti-black-market demonetisation initiative in late 2016, which invalidated large notes, created huge growth for digital wallet providers.”

MatchMove provides a cloud-based Wallet OS that enables businesses to provide digital wallets to customers that incorporate functionality such as peer-to-peer transfer, cross-border money transfers, top-up channels, virtual payment cards, loyalty points, and rewards and promotions.

The business also offers a myWallet virtual wallet application that allows customers without access to credit cards or online bank accounts to make payments with a prepaid MasterCard, as well as Boss Mobile Money, a mobile money remittance product. When MatchMove first started operations as a games company in 2012, the founders wanted the team to focus on the core business, rather than on deploying and maintaining internal productivity tools.

“We conducted a review and found Gmail best met our requirements,” says Hari. “We found that the product and the other, complementary intelligent apps in G Suite were quick to set up and easy to adopt by our business and human resources teams, not just the IT team.”

Gmail enabled MatchMove to customise its email addresses to communicate professionally with customers and other stakeholders. Furthermore, the MatchMove team could access email messages on mobile devices as required, improving responsiveness to queries from team members, partners, and customers.

“Collaboration is key to our startup culture and across multiple departments. So when our scrum masters create schedules, even our Chief Executive Officer can view, comment on, and adjust them in Google Sheets.” David Tng, Digital Marketing Senior Executive, MatchMove

Gmail also incorporated unlimited group email addresses, enabling MatchMove to seamlessly provide accounts to new hires as the business expanded.

The Google SLA of 99.9% plus uptime and 24-hours per day, 7 days per week support for the service also minimised the risk of disruptions that could slow operations, lower the productivity of its employees, and compromise customer experiences.

As MatchMove moved into the fintech business, the automated backups and security features provided by Google became increasingly important. “As a Payment Card Industry Data Security Standard (PCI-DSS)-compliant organisation, we are extremely conscious of the need for security across our operations, ranging from external production to our internal IT productivity tools,” explains Hari. “We closely reviewed Gmail and other G Suite products to ensure they met our stringent security requirements.”

Planning software releases

MatchMove subsequently extended its use of G Suite to manage important activities, such as disseminating information about new releases of its core software. Scrum masters in MatchMove’s agile development teams and other business stakeholders use Google Sheets to collaborate on and plan for upcoming core releases.

“Collaboration is key to our startup culture and across multiple departments,” says David Tng, Digital Marketing Senior Executive at MatchMove. “So when our scrum masters create schedules, even our Chief Executive Officer can view, comment on, and adjust them in Google Sheets.”

Storing critical documents

The IT team uses Google Drive to store documents regarding configurations, architectures, designs, and templates for the cloud-based infrastructure that runs the company’s digital wallet systems. Google Calendar enables MatchMove employees to set appointments and receive reminders, while Google Hangouts allows employees to collaborate with colleagues in different offices or other locations.

MatchMove is keen to build on its use of G Suite as new features are added and the tools continue to remain reliable and available. The business is considering upgrading to G Suite Enterprise to access functionality such as backup, and archiving and data loss prevention to scan inbound and outbound email traffic, quarantining or rejecting the message if suspect content is detected.

“G Suite has been an excellent enabler of our business and its success to date,” says Hari. “It’s been an extremely positive experience using the product so far.”